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My husband and I could not have had a better experience buying a car. We had struggled with buying used cars privately (and quite frankly just bad luck) and decided to finally find a reliable car that suited our needs. The team here was so friendly and accommodating. Rafael invited us in to look over our options and went over what we needed in a car and the first car he showed us ended up being the one. Omar walked us through pricing and what we could do to make the purchase work for us and made sure that we would be comfortable with the end result. Liz took care of us during the financing process and was so friendly and inviting. I would definitely recommend purchasing or at least visiting the staff to clarify what you are looking for and guide you through the process of purchasing a vehicle.
a week ago
We traded in our used van for a new van and the process was simple. Harvey was a fantastic salesman and Omar gave us a great deal for the new van and the trade-in. Dealing with Artur in accounting was easy and we drove away with the new vehicle the same night. We had to bring the van back to be detailed and have some other promised items fulfilled, and were provided with a (dirty) loaner vehicle. All of that was great. However I did not receive a copy of my paperwork, and had been constantly following up regarding my paperwork. I finally received it after 4 weeks from when we drove away with the van. Finding out they didn't mail it until 3 weeks after. So it only took a week to get to me once they finally sent it. I feel like this aspect could have been handled better. The purchasing is easy, the other stuff seems to be delayed.
a week ago
From start to finish we had a great experience at Courtesy Chrysler. We started by meeting with Raf who showed us the vehicle and walked us through the trade in process. He was extremely knowledgable and simplified everything for us. Not once did we feel like we were being pressured into anything while working with him. We then met with Omar who gave us an excellent sales offer and an even better trade in offer on our current vehicle and was extremely friendly and personable. Lastly Artur helped us with financing and made sure we understood every step and what we were signing for. He also did not force us into anything we didn't want and ensured we got the best rate possible. None of these people made us feel pressure or anxious during the entire process. All were extremely efficient and ensured we had answers to all communication as soon as possible thus making this one of the best experiences we have had at a dealership to date. Highly recommend!
a month ago
Christian did an amazing job of asking the right probing questions to figure out what I wanted in a truck. It didn’t take long to narrow it down and I ended up buying the first one he showed me because it was exactly what I wanted. It is not everyday that someone can make the process so easy and smooth. From front to back, his professionalism is a reflection of top tire customer service and I was very happy with my purchase. The finance department made things easy and they communicated to pros and cons of everything in an articulate manner that made sure you understood what was being offered to you. Overall, I am very happy with my purchase!
2 months ago
The staff at Courtesy Chrysler are second to none. Jamie Eye was fantastic. He zeroed in on the right vehicle and made sure he followed up and went the extra mile to make this deal happen. I would highly recommend Jamie for your Chrysler / Jeep Needs 🍻
9 months ago
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